Privacy Policy

1. Introduction

Fairweather Self-Storage ("Fairweather", "we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what personal information we collect, why we collect it, how we use it, and the rights you have over it.

This policy applies to visitors of our website (https://fairweather.co.za), tenants and prospective tenants of our storage units and mini offices, and visitors to our premises at 31 Francis Street, Zonnebloem, Cape Town, 7925.

2. Information We Collect

We may collect the following categories of personal information:

• –Contact details, such as your name, email address, and phone number, when you submit an enquiry through our website contact form or contact us directly.
• –Lease and identity information, such as your ID or passport number, proof of address, and banking details, when you sign a storage or office lease with us.
• –CCTV footage, captured on our premises for the security of tenants, staff, and visitors.
• –Website usage data, such as pages visited, time on site, and general location, collected automatically via analytics tools.

3. How We Use Your Information

We use personal information for the following purposes:

• –To respond to enquiries submitted through our contact form.
• –To create and administer storage or mini office lease agreements.
• –To process payments and manage billing.
• –To maintain the security of our premises and tenants' stored goods.
• –To comply with legal and regulatory obligations.
• –To improve our website and understand how visitors use it.

4. Sharing Your Information

We do not sell your personal information. We may share limited personal information with trusted third-party service providers strictly for the purposes below:

• –FormSubmit, a third-party mail relay service, is used to deliver contact form submissions to our inbox. Form data passes through FormSubmit's servers to reach us and is subject to their own privacy practices.
• –Google Analytics and Vercel Analytics are used to understand website traffic and usage patterns. These tools may use cookies or similar technologies.
• –Recommended removals partners (referenced on our Removals page) are independent companies. We do not share your personal information with them unless you contact them directly.
• –We may disclose information where required by law, such as to comply with a court order or regulatory request.

5. Cookies

Our website uses cookies and similar tracking technologies from Google Analytics and Vercel Analytics to understand how visitors use the site. These tools may collect information such as pages visited, time spent on the site, and general location. You can control or disable cookies through your browser settings, though this may affect certain website functionality.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements. Lease and billing records are typically retained for the duration of a tenancy and for a reasonable period afterward, as required by law. CCTV footage is retained for a limited period before being automatically overwritten, unless required for an active investigation.

7. Your Rights

Under POPIA, you have the right to:

• –Request access to the personal information we hold about you.
• –Request correction of inaccurate or incomplete personal information.
• –Request deletion of personal information, subject to our legal and contractual obligations.
• –Object to the processing of your personal information in certain circumstances.
• –Lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.

To exercise any of these rights, please contact us at info@fairweather.co.za.

8. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, and disclosure. Our premises are CCTV monitored and access-controlled. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: